This Privacy Policy explains how Zambox processes account, messaging, billing, and technical data when businesses use the Service.
1. Data Collected
- Account and organization details, including names and email addresses.
- Message content, recipient addresses, templates, delivery events, and consent or suppression records supplied through the platform.
- Technical and billing records such as API requests, timestamps, provider responses, wallet transactions, and security logs.
2. Cookies
We use essential cookies for authentication, session security, and interface preferences. We do not use these cookies to track users across unrelated services.
3. Data Retention
We retain information for the period required to provide the Service, meet legal and accounting obligations, investigate abuse, and maintain delivery and billing records. Retention periods may vary by record type and customer agreement.
4. Service Providers and Transfers
Zambox uses messaging networks, WhatsApp, email, payment, hosting, and monitoring providers to deliver the Service. Some providers may process data outside Zambia; customers should assess their legal basis and transfer requirements for each enabled channel.
5. Customer Responsibilities
Customers must provide lawful instructions, maintain appropriate notices and consent, restrict message content to the intended purpose, and avoid sending sensitive personal data unless the selected channel and agreement permit it.
6. Contact
For privacy-related questions, email [email protected].